
Shipping Cost
All parcels are shipped plastic-free and CO₂-compensated with GLS or DHL.
Shipping within Germany is free for orders over €60. For orders below this amount, shipping costs €4.99 with GLS or €5.99 with DHL.
International shipping is free for orders over €100. Below this value, international DHL shipping costs €9.99 and international GLS shipping costs €7.99.
We currently do not ship directly to Switzerland. Customers in Switzerland can place their orders via MeinEinkauf AG or through Manufactum.
For sustainability reasons, we do not offer shipping outside of Europe.
Shipping Duration
We intentionally don’t work with large e-commerce logistics centers. Instead, all orders are processed locally in collaboration with a workplace for people with disabilities at Stiftung Mensch. Because of this, our shipping may not arrive the next day, as you might be used to from large corporations.
Within Germany, parcels are usually delivered within 2–3 working days. Shipments to other countries may take up to 7 days, depending on the destination.
In all cases, you will receive a tracking code to follow the status of your order.
Neutral pH value, alcohol-free and particularly mild: toner 001 soothes skin & scalp, provides light moisture and prepares the skin for the following balm oil.
Many toners contain alcohol, fragrances, or astringent ingredients that can intensify feelings of tightness—especially on already irritated skin. Toner 001 deliberately relies on a single, tested hydrosol: lavender flower water. Gentle, pH-neutral, and effective—it serves as a soothing source of moisture after cleansing.
✅ Contains only distilled organic flower water
✅ Smells herbaceous and wild, not perfumed like classic lavender oil
✅ Especially useful for over-irritated skin that is prone to skin reactions (dryness, tightness, redness, blemishes, oily skin)
✅ Gently distilled, hand-bottled — minimal processing step, maximum purity.
✅ Blends with plant oil on the skin to form a natural, skin-neutral emulsion — a holistic cream replacement without emulsifiers and additives.
✅ Gives shine and smoothness to the hair as a leave-in conditioner (also a substitute for an acidic rinse for hair soap fans using soft tap water)
Lavender is a Mediterranean medicinal plant that has been valued for centuries for its calming and balancing properties. During distillation, delicate plant compounds are transferred into the floral water – ingredients known for their relaxing, anti-inflammatory, and skin-soothing effects. As a hydrosol, they are particularly mild and well-tolerated – this pure hydrosol offers the perfect combination of moisture and irritation relief.
✅ ✅ ✅ For instant smoothness and long-term improved skin balance – replaces face cream.
✅ ✅ ✅ Instant smoothness and long-term improved skin balance – replaces body lotion.
✅ ✅ ✅ Improved combability, visible shine and a soothed scalp feeling – replaces conditioner
✅ ✅ If you use soap to wash your hair, toner 001 also replaces the acidic rinse, provided you have soft tap water.
Yes. In the morning, plain water is often sufficient, followed by toner and oil. In the evening, we recommend a complete cleansing including soap.
No. The balm, especially when used in combination with the toner, completely replaces the classic cream.
Yes. Balm 002 is formulated so gently that it's also suitable for the sensitive skin around the eyes. The eye area has very few sebaceous glands of its own and therefore loses moisture more quickly. Balm 002 helps keep the area supple – it's important that you never apply the oil dry, but always combine it with water.
A slight feeling of tightness at the beginning is usually not a sign of "insufficient care," but rather of an adjustment. Balm 002 should always be applied to slightly damp skin, ideally after toner 001 or with a little water. The moisture combines directly with the oil to form a light, natural emulsion – similar to a cream, but without additives. This way, the skin receives both of what it needs: water and lipids. If you experience very strong feelings of tightness, your tap water may contain too much lime. In that case, use our toner instead to ensure a soothing water content.
Because we don't use silicones, waxes, or synthetic films. You feel your real skin – not a coating. The facial oil, however, creates a beautiful, natural glow and a slightly firmer, plumped complexion.
For best results, we recommend using our 3-step routine as is. Using too many products at once can disrupt the skin's natural balance. If you look at the ingredient lists of conventional skincare products, you'll often find complex formulas with many ingredients that overwhelm the skin rather than support it – even in natural cosmetics.
Our philosophy is the opposite: as little as possible, as pure as necessary. Give your skin space to regulate itself with a few, clear raw materials.
Of course, you can still use make-up: The oil is a very good base for make-up, and in the evening the soap gently and thoroughly cleanses your skin.
Yes. Mature skin primarily needs lipids, rest, and protection – not aggressive cocktails of active ingredients. Our oils strengthen the skin barrier and support natural regeneration.
Yes, generally speaking. A few natural ingredients reduce irritation and give the skin time to stabilize itself. However, if you have extremely sensitive skin, we recommend testing our products first on the inside of your elbow and then on a small area of your face.
For makeup, we recommend first cleansing with a damp cotton pad onto which you apply 3-4 drops of the oil. Then follow with soap, toner, and, if desired, a second application of facial oil as usual.
The fragrance comes exclusively from the natural raw materials and essential oils themselves – that's why it's gentle, authentic, and never overpowering. Our scents accompany you during application and then quickly dissipate. They are skincare with active ingredients, not perfume. Because we work with natural plant oils and harvests, fragrance nuances may vary slightly. Each batch is unique.
Complete list of ingredients (INCI):
Lavandula angustifolia flower water* (lavender flower water). *from controlled organic cultivation
Product weights:
150ml face and body spray
Handmade down to the last detail: Each batch is unique. Natural raw materials change – and with them, the color, scent, and consistency of our products. This is not a defect, but a sign of authenticity and quality.